FAQ2019-04-13T20:31:41+00:00

FAQ

How do I place an order with Mummy’s Little Treasures?2019-04-13T20:26:55+00:00

Your order can be placed in the following ways (all of which can be done in your PJ’s if desired):

Website:

Our online store is always open to receive orders and securely process payments.

Email:

If for any reason you are having trouble ordering online please send an email to kristy@mummyslittletreasures.com.au

with the items you wish to order and we will do our best to process it manually alternately send us a message on our Facebook page: https://www.facebook.com/mummyslittletreasuresonline/

Are all items in stock and ready for dispatch?2019-04-13T20:26:45+00:00

Yes, we keep stock of all items at Mummy’s Little Treasures HQ.

What are your delivery charges?2019-04-13T20:26:22+00:00

At Mummy’s Little Treasures, we know how important it is to have quick, safe delivery of your order, that’s why we use Australia Post e-parcel and each parcel requires signature on delivery. We charge a flat rate of $8.50 Australia wide on all orders. Any orders over $100 are delivered FREE of charge

How long will it take for my order to be dispatched?2019-04-13T20:25:47+00:00

Typical delivery takes 2 – 5 business days*. During sale periods, processing times may take longer due to the volume of orders coming through. In these instances, please allow an extra 2-4 days for picking and packing. If your order is urgent, please email us and we will do our best to make sure it goes out with the next courier delivery.

* Please Note: Locations outside capital cities and major regional centres may require an extra day for delivery. Very remote locations will take longer.

What payment methods do you accept?2019-04-13T20:25:19+00:00

We accept PayPal, Afterpay and Direct deposit. 

Direct Deposit: 

You can pay directly into our account Mummy’sLittle Treasures  BSB 063840 Account 10347927. These details are listed during checkout and on your confirmation order. Payment needs to be received within 7 days or else the items go back into stock.

Gift Certificates:

Go to MY CART and enter the gift certificate code in the box provided. Please note: Should you require a refund from a purchase in which a gift certificate was used for payment, a store credit will be issued.

What currency do you use?2019-04-13T20:24:18+00:00

All prices listed are in Australian dollars and include GST.

‘out of stock’ items2019-04-13T20:23:45+00:00

If an item you have selected is temporarily ‘out of stock’ or unavailable, we will contact you as soon as possible to suggest alternatives.

Do you sell Gift Certificates?2019-04-13T20:23:15+00:00

Gift certificates are an ideal gift for the child who has everything. The recipient of a Shop for Tots certificate can easily redeem it on our website during checkout. You can select the value starting from $20. Click here to go to our gift certificate page.

Is my personal information safe with Mummy’s Little Treasures?2019-04-13T20:22:34+00:00

At Mummy’s Little Treasures your privacy is paramount; we will always respect and protect the privacy of our customers. We do not store credit card details, your payments are processed through a secure online payment gateway, once processed we will receive confirmation once your order has been paid and the amount.

All information that Mummy’s Little Treasures does collect through normal business dealings remains confidential. Any information collected is only used for the processing of your order. Mummy’s Little Treasures will never disclose or sell your personal information to any anyone….. period!

If you would like your information please visit our Privacy Policy or to be removed from our database please email Kristy@mummyslittletreasures.com.au

Who pays for the return postage if the goods are damaged, faulty or not as you expected?2019-04-13T20:15:13+00:00

If your special package arrives and your goods are damaged or faulty, just Contact Us within 14 days of purchase to organise a replacement. If the item is damaged or faulty then we pay the freight or if you change your mind return the item to be exchanged (at customer’s expense) to:

Mummy’s Little Treasures 
PO Box 240
Riddells Creek, Vic 3431